October is National Emotional Intelligence (EI) Awareness Month
September 27, 2021
October is National Emotional Intelligence (EI) Awareness Month

Most people are familiar with the idea of IQ (Intelligence Quotient). It is a general assessment and reflection of human intelligence. But did you know that there are other types of intelligence? Another intelligence that you might not be as familiar with is called emotional intelligence. 


Emotionally intelligent leaders (or employees, for that matter) can have a profound impact on your organization. Since emotions factor heavily into working relationships, having workers who can navigate them puts you ahead. 


 

What is emotional intelligence?

 

You’re probably thinking what the heck is Emotional intelligence and WHY is it important?  Emotional intelligence (EI) is the ability to perceive, understand, manage and reason with your own emotions and those of others. Emotional intelligence allows us to use our emotional understanding to make decisions, solve problems and to communicate with others. A simple way to think of it would be “IQ for handling emotions.”


 

Why is emotional intelligence important?

 

Emotional intelligence is important because there is a strong positive correlation between high EI and success in life, and therefore in professional lives and businesses! Studies have shown that emotional intelligence influences how employees interact with each other, manage stress and conflict. It is a strong predictor of employee job performance.

The overall levels of emotional intelligence of employees and managers in an organization can have an  impact on the health and success of a company as a whole. Healthy emotional intelligence can lead to:


  •  Anticipated needs of customers
  • Increased sales
  • Better conflict resolution
  • Increased empathy
  • A more positive response to constructive criticism
  • Increased motivation

 

How do I facilitate increased EI in my staff?

 

Strengthening EI takes time, but it can be extremely beneficial for employees and organizations. Below are some soft skills that can help improve EI.


 

1. Self-Awareness

 

This is how well you understand your own actions and emotions, and their influence on others. You can boost this skill by thinking critically about your actions.


 

2. Self-Confidence

 

Confidence is important in many aspects of life—being confident in yourself and your decisions, even more so. Boost this skill by considering what you’re good at and evaluating why that is. Thinking about your proficiencies can help you hone them and help reduce your insecurities. If there’s a specific situation that makes you feel self-conscious (e.g., delivering difficult feedback), practice it in private until you get more comfortable.


 

3. Public Speaking

 

Speaking in front of large (or even relatively small) groups of people sparks anxiety in many people. Discomfort in these situations can lead to fumbling over words and confusion from the audience. Clear communication is not only important for business settings—it can help you articulate emotions to other people in appropriate ways. Boost this skill by practicing speeches in advance (ideally to a small group of friends, for feedback) or stepping out of your comfort zone and seeking more public speaking opportunities.


 

4. Self-Management

 

Self-management is handling your personal responsibilities effectively, like accomplishing tasks on time and keeping your schedule. It also means taking care of yourself, like eating healthy and exercising. Boost this skill by examining your lifestyle choices and looking for ways to improve. Are you letting your deadlines fall through? Are your tasks organized? Do people trust your judgment?


 

5. Social-Awareness

 

Just like how self-awareness is understanding how your emotions and actions affect others, social-awareness is understanding how the actions of others affect you and the people around you. Think of it as “reading the room.” Boost this skill by considering the effect other people’s emotions have on you. When a co-worker is angry, do you get angry?


 

6. Recognizing Hard Work

 

Another important aspect to strengthening EI is recognition. When employees do something well, especially newer employees, recognizing them for their success is critical. This is true in everyday workplace situations, like excellent customer service, but it’s also true when it comes to EI.


 

Employer Takeaway

 

Consider screening for high-EI candidates when interviewing and training managers to boost their EI levels. Even little efforts can help push your organization in the right direction.  Speak with us to discuss more ways we can make EI work for you.

 

 

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